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Support
Troubleshooting
Quick fixes for sign-in, notification, upload and connection issues. If it’s still not resolved, reach us with the steps below.
I can’t sign in
- The magic link is valid for about 10 minutes; if it expired, request a new one from the sign-in screen.
- Check your spam/junk folder and make sure you’re using the email address your invite was sent to.
- The link is single-use — if you already opened it, request a fresh one.
I’m not getting notifications
- Make sure your browser has granted notification permission for Ekosistem App.
- Manage which types you’re notified about in your notification settings.
A file / image won’t upload
- Images have a 5MB size limit; try a smaller file.
- Use a supported format; uploads are re-processed for safety, which can take a few seconds.
Still stuck
- Once signed in, open the in-app Support Center for step-by-step guides or to open a support request.
- You can also write to us directly via the form at the bottom of this page — we usually reply within one business day.
Related pages
Didn’t find what you need?
Write to our team directly — we usually reply within one business day.